Returns & cancellations

Initiate returns and cancellations with structured reasons your finance and supplier teams can rely on.

After the buy, exceptions should be as traceable as the order itself — without endless email threads.

Pick from admin-configured reasons so reporting and supplier SLAs stay meaningful.

Track pending, approved, and completed states with notes visible to buyers and approvers.

Features

Everything you need for seamless operations.

Select quantities and reasons per SKU instead of all-or-nothing tickets.

Respect supplier cutoffs while showing buyers what’s still eligible to stop.

Upload photos or docs when a supplier needs proof for damaged goods.

Return/cancel requests stay tied to source orders and invoices for auditing.

Your policy can require supplier acceptance, internal approvers, or both depending on category.

Keep building your procurement stack on ESENDEL.